We operate a points-based delivery system.
Ultimately, this means you pay for the value delivered rather than time spent or any other outdated model. You also gain radical transparency as to where your budget is allocated and enjoy meaningful flexibility during allocation.
- Each service or deliverable in our service menu has a predefined point value.
- Your agreement includes a flat per-point price that is locked for the duration of the term.
- Services are categorised as:
- Tasks (days to deliver)
- Sprints (weeks to deliver)
- Projects such as full website redesigns and CRM implementations tend to be longer and more complex - these are quoted in fixed-point amounts upon request.
- Roadmaps are scheduled quarterly, based on your evolving needs.
- This allows for flexibility and responsiveness to business requirements while achieving a consistent flow of deliverables.
- A maintenance and support points balance is ring-fenced to ensure standard SLAs including 24/7 emergency support
- Choose to advance or roll over up to 3 months of your unreserved points balance.
Advancing & Rollover Examples
Advancing and rolling over points operate in line with your 90-day roadmaps.
Here are some helpful examples to illustrate that flexibility.
You have 50 unreserved points to use each month, giving you a total of 150 unreserved points for the quarter.
- In Month 1, you used 30 unreserved points.
- In Month 2, you used 40 unreserved points.
- In Month 3, you used 60 unreserved points.
Your total usage for the quarter is 130 points (30+40+60).
You have 20 points to roll over and use in the next quarter.
You have 20 unreserved points per month, giving you a total of 60 unreserved points for the quarter. However, you are launching a new product/service and require new website landing pages, automations, email templates and more.
- In Month 1, you advance points and use 40 points to expedite a smooth and complete launch
- In Month 2, you used 10 points.
- In Month 3, you used 10 points.
Your total usage for the quarter is still within the 60 unreserved points budget.
However, you've successfully advanced points within the quarter to execute the launch while sustaining consistent and predictable spending.